Returns & refunds.

1. Our approach

We want you to receive your order in good condition and as described. If there is a problem with a product or order, contact us as soon as reasonably possible so we can work out the appropriate solution.

For food products, we only consider returns where the product is incorrect, damaged on arrival, faulty, or otherwise not what you ordered. We do not accept returns of opened or used food products.

Nothing in this policy limits your rights under the Australian Consumer Law.

2. Wrong, damaged or faulty products

If your order arrives damaged, you receive the wrong product, or a product has a fault or other issue, contact us at hello@mytage.com.

Please include your order number and, where useful, photographs of the product, packaging or damage. We may ask for additional information so we can assess the issue.

Depending on the circumstances, we may arrange a replacement, refund or another remedy available under applicable law.

3. Opened products

Because our products are food items, we do not accept returns of opened or used products.

If you believe an opened product is faulty, damaged, contaminated or otherwise not fit for purpose, please contact us with your order number and details of the issue. We will assess the matter in accordance with your rights under the Australian Consumer Law.

4. Change-of-mind returns

We may consider a change-of-mind return only where the food product is unopened, unused and in its original condition.

Change-of-mind returns are not automatic. Contact us before sending anything back, and we will confirm whether the return can be accepted and provide the next steps.

Any return or shipping costs for an approved change-of-mind return will depend on the circumstances and what we agree with you before the return is made.

5. Refunds

Where a refund is approved, we will generally return the relevant amount to the original payment method where practical. Processing time can depend on the payment provider or financial institution.

We will confirm the refund amount and any relevant next steps when your request has been assessed.

6. Shipping and returns

If a product is returned or replaced because it is incorrect, damaged or faulty, we will work with you on the appropriate return or replacement arrangements.

For an approved change-of-mind return, any return or shipping costs will depend on the circumstances and what we agree with you before the return is made.

Please do not send a product back without first contacting us.

7. How to contact us

Email hello@mytage.com with your name, order number and a short description of the issue.

You can also contact TAGE AU on +61 426 215 786.

Returns should be sent to the address shown above only after we have confirmed the return arrangements with you.

8. Australian Consumer Law

Australian consumer guarantees apply to eligible products and services. If a product has a major failure, or otherwise does not meet a consumer guarantee, you may have rights to a remedy including a replacement or refund, depending on the circumstances.

This policy does not remove or reduce those rights.

Last updated: September 2026